This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts. Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements. They plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse and synthesise information from a variety of sources.
Who should do this Qualification?
This qualification is suited to individuals who are in senior or leadership roles within an organisation, or for individuals who are looking to progress in their career.
- Customer service representatives
- Support personnel
- Small business owners
- Business development or sales team members
- Personnel at any level
- Individuals looking to formalise skills they already have
- Pathway to further study
- Students who are seeking an alternative ATAR pathway
- Contribute to organisational strategy and direction
- Develop an operational plan
- Develop, implement and review sales plans
- Develop and manage sales teams
- Manage resource acquisition
- Monitor and review operational performance
- Use networks to build workplace relationships
- Manage team performance
- Facilitate teamwork and strategies
- Communicate effectively with stakeholders
- Plan, implement, monitor and review finances and financial processes
- Embracing diversity
- Deal with difficult situations
- Correlate networks and relationships with business outcomes
Units of CompetencyBSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements
BSBCUS401 Coordinate implementation of customer service strategies
BSBCUS402 Address customer needs
BSBITU401 Design and develop complex text documents
BSBMGT401 Show leadership in the workplace
BSBMGT402 Implement operational plan
BSBMKG413 Promote products and services
BSBREL402 Build client relationships and business networks
BSBRSK401 Identify risk and apply risk management processes
BSBLDR403 Lead team effectiveness
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Training is delivered via a combination of one-on-one training sessions and online distance learning. This is further supplemented by constant trainer support through AiTT’s online student portal.
Assessment is facilitated through the following methods:
- Written workbook assessments completed in the class and/or as homework
- Projects/Case Studies completed in class and/or as homework
- Skills Workbook assessments completed in the vocational workplace
- Assessment is delivered via AiTT’s Assessment Suite, which includes a combination of:
- Written knowledge assessments
- Tasks based on simulated scenarios/ case studies
- Observation via demonstration or role play
Learners are provided with learner guides, assessment workbooks and other relevant reference documents (provided as hard copies or electronic copies accessible through the RTO’s online student portal), comprising all the materials required to complete each unit of competency.
Training has two components:
- Face-to-face training sessions are conducted by a qualified trainer by request. The face-to-face sessions include, but are not limited to:
- Discussions covering relevant theories, concepts, and/or underpinning knowledge
- Practical demonstrations and practice sessions covering the practical/skills requirements of each subject
- Instructions/guidance in completing the assessments
- Online/Distance learning is facilitated through AiTT’s online student portal, and other electronic/mobile media. Some instructions may be provided through live and pre-recorded webinars, combination of instructional video’s plus trainer commentary and group discussions, online forums, online guided activities, etc.
Assessments are divided into three components:
- Knowledge assessments
- Skills assessments completed outside of the vocational workplace, e.g. projects, role plays, case studies, etc.
- Skills assessments completed within the vocational workplace
Assessment will depend on the specific pathway learners take to complete the course. Students eligible for RPL are only required to complete the knowledge assessments, provided that they successfully complete the corresponding RPL assessments to demonstrate relevant skills competency.
Knowledge assessments and other skills assessments completed outside of the vocational workplace are included in subjects 1 to 6. These assessments are completed according to the block schedule.
Skills assessments completed in the vocational placement are facilitated through the Skills Workbook. Although AiTT trainers conduct vocational workplace visits, some assessments that are conducted and observed over a period of time will also rely on supervisor feedback/third-party reports. As such, additional third-party or supplementary evidence may be required. Additional evidence may include:
- Video recording
- Portfolio of evidence collected in the workplace
- Interview with the workplace supervisor
Resources Required to Complete the Course:
For successful completion of this course, students will need ongoing access to:
- A computer with an Internet access with a reliable speed of at least 5mbps
- Google Chrome (recommended browser)
- MS Word, PowerPoint and Excel or equivalent applications.
- Adobe Acrobat Reader or equivalent application
Each student will gain access to AiTT’s LMS, which includes access to:
- Tutorial Documents for Navigating the LMS
- Training Plan
- Learner Guides for each subject
- Assessment Workbooks for each subject
- Templates for Projects and other activities
- Face to Face Session Schedules
- Supplementary learning resources, handouts and templates
- Vocational Placement Pack
- Specific Resources for Assessment
AITT will provide access to:
- Learner Guides
- Assessment Workbook
- helpful Resources (Templates and Extra Handouts)
- a simulated environment in cases where the student does not have access to a workplace.
- WHS templates (including risk management resources).
- relevant legislations, acts, regulations, standards, and codes.
- relevant workplace and organisational policies and procedures including, but not limited to, the following:
- organisational strategic and operation plans
- policies and procedures for managing meetings
- relevant workplace/office equipment, supplies, and resources including, but not limited to, the following:
- computers and relevant software
- relevant workplace documentation, and resources, including but not limited to, the following:
- reference materials in regard to meeting venues and technology
Cost & Payment
Option 1: Full upfront payment of $899.00
Our course fees, terms and conditions can be found on our website at aitt.com.au
This program is designed to be completed by a typical learner within 12 months. The actual number of hours & time required for students to complete the course will vary depending on the individual students’ level of existing relevant knowledge, skills and experience.
Recognition of Prior Learning
AITT has a Recognition of Prior Learning (RPL) Policy to ensure that an individual’s prior learning, achieved through formal and informal training, work experience or other life experiences, is appropriately recognised. This recognition may assist students to progress faster through a unit of competency or allow the student full credit.
Where a student has expressed in the enrolment form their interest for completing the course through the RPL pathway, the student will be provided with an eligibility assessment prior to enrolment. This may come in the form of a written self-assessment and/or an interview. If deemed eligible, the student will proceed with the RPL process.
After achieving this qualification candidates may undertake a qualification at Diploma Level in Business, Leadership and Management, WHS or human resources.
Entry Requirements into the Course:
There are no entry requirements, however it is recommended that students:
- Are 18 years or older
- Have sound language and literacy skills (at least Year 10 English, or equivalent)
- Have completed a secondary level Year 11 or undertaken equivalent training
- Have basic computer skills
Students are also required to:
- Obtain a Unique Student Identifier (USI);
- Provide a valid ID with his/her picture and signature;
- Undertake a Language, Literacy and Numeracy Evaluation; and
- Undertake a competency assessment/RPL eligibility assessment before starting the course
Learners may be required to complete a pre-enrolment assessment prior to starting the course.
The pre-enrolment assessment process helps AITT determine:
- If the student meets the minimum LLN requirements and/or if LLN support will be required
- If the student meets pre-requisite course requirements (see above)
- If the student is eligible for RPL
- The most suitable program pathway for the learner (please see Training and Assessment Schedule for more details)
- The pre-enrolment assessment includes:
- Initial interview
- LLN Assessment
- Competency Assessment (to determine RPL eligibility and/or most suitable course pathway)