Course Description

This Certificate IV in Business stream is suited for anyone who will play a professional client facing role in an organisation either full time or as part of their ongoing duties. This qualification is useful for:

  • Business development or sales team members
  • Administrators
  • Consultants
  • Managers
  • Small business owners
  • Contractors
  • Customer service teams
  • Anyone who is required to sell

This course can be tailored to suit your organisation by using your existing sales process. infrastructure and material if required. It can be delivered in a variety of blended methods to ensure your staff time, training cost and learning outcomes are managed.


Note: You may be eligible for WorkReady funding if you live in South Australia. Entry is subject to availability and eligibility criteria. For more information, see:


WorkReady SA


Skills Developed

  • Create and present a sales pitch
  • Create and present a sales forecast
  • Learn how to grow your professional network
  • Build a sales pipeline
  • Build a CRM
  • Generate a business proposal or quotation
  • Prepare a sales kit
  • Undertake marketing activities
  • Engage with clients in a variety of contexts
  • Organise sales meetings
  • …and more


BSBADM405 Organise meetings
BSBCMM401 Make a presentation
BSBCUS401 Coordinate implementation of customer service strategies
BSBCUS402 Address customer needs
BSBCUS403 Implement customer service standards
BSBMKG413 Promote products and services
BSBMKG414 Undertake marketing activities
BSBREL401 Establish networks
BSBWRT401 Write complex documents
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

*These units have been pre-selected, as the material in these units form our ‘Sales and Customer Service Professional’ stream of the Certificate IV in Business.


Want something more custom or tailored to a specific industry or workplace? Contact us, we’ll be happy to help!


For more course information, see:
*Other electives may be chosen for RPL and self-paced delivery.


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