Course Description

This course goes beyond what is expected of a general administrator and can help your organisation get much more value from you. If you are looking to get a job in administration or get ahead in your career, these skills will certainly set you apart.


This course is suited to:

  • Administrators at any level
  • Support personnel
  • Small business owners
  • Any staff or people who require additional administration skills


If you are enquiring on behalf of an organisation, we can tailor all materials to suit your organisational requirements and build a customised learning plan.


Note: You may be eligible for WorkReady funding if you live in South Australia. Entry is subject to availability and eligibility criteria. For more information, see:


WorkReady SA



Skills Developed

  • How to organise meetings (including calendar invites, action items, follow up and more)
  • Beginner and intermediate MS Office skills to improve your workflow and productivity
  • Prepare reports
  • Access records and sort information
  • How to work effectively in a cross functional team
  • How to develop programs for new team members (such as inductions, learning requirements etc)
  • Identify and implement sustainability programs in your organisation (such as to reduce paper
    footprint and making improvements in processes)
  • Carry out basic IT maintenance such as taking backups, basic troubleshooting and software and
    licence management
  • How to organise relevant financial documents (receipts, invoices, and expenditure)
  • How to create and manage an asset register
  • How to consolidate invoices and produce a report for management
  • How to manage financial data
  • How to report on trends including strengths and weaknesses
  • How to continuously improve your system



BSBADM405 Organise meetings
BSBFIA402 Report on financial activity
BSBITS401 Maintain business technology
BSBITU402 Develop and use complex spreadsheets
BSBITU404 Produce complex desktop published documents
BSBLED401 Develop teams and individuals
BSBRKG402 Provide information from and about records
BSBSUS401 Implement and monitor environmentally sustainable work practices
BSBWRT401 Write complex documents
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

*These units have been pre-selected, as the material in these units form our ‘Administration and Support Professional’ stream of the Certificate IV in Business.


Want something more custom or tailored to a specific industry or workplace? Contact us, we’ll be happy to help!


For more course information, see:
*Other electives may be chosen for RPL and self-paced delivery.


Preferred Contact Method